All exchanges/returns must be pre-approved by Aero Graphix LLC and you must
obtain a return authorization number and return instructions before shipping
items back. Please do not return any product to us without a Return
Authorization number (RA#), as different products must be returned to different
locations. Products returned to us without an RA # will incur an additional $15
handling charge. You can request a return authorization via your Aero Graphix
invoice number within the first 30 days from the date of purchase. If wish to
get an RA# you can email us at returns@AeroGraphix.biz or call 573-368-3600.
Customer Service hours are 9AM to 5PM CT Monday through Friday.
Unopened merchandise that can be returned to the manufacturer may be returned
for a full refund less all shipping cost. This means that the merchandise must
be in a factory sealed box with the seal unbroken. Shipping is non-refundable,
and items purchased originally with Free Shipping will have standard ground
shipping fees deducted from the refund. All returns are subject to inspection
before a refund is given.
Opened merchandise may be returned for a refund less a 20% restocking fee
providing merchandise is returned in its original factory carton, undamaged with
instruction manual and all included accessories. You will be charged extra for
any missing or damaged items upon return. Shipping is non-refundable, and items
purchased originally with Free Shipping will have standard ground shipping fees
deducted from the refund amount. All returns are subject to inspection before
store credit is given.
We will replace any warranty covered unit within the first 30 days of purchase,
if we determine it is defective in material and/or workmanship. We will only
reimburse you for ground shipping expense in the contiguous U.S. for authorized
RA# returns on warranty repairs if returned within the first 30 days from the
date of purchase. We do not accept COD returns.
Any item ordered with customized specifications cannot be returned. Customized
items include, but are not limited to, vinyl graphics created specifically for
the customer's needs.
UPS: Please inspect your package when you receive it from the shipping carrier.
If you notice any damage from shipping, please contact our Customer Service
Department at 573-368-3600 to report the damage. DO NOT use the product. You
must contact us within 5 business days. Make sure that you keep all packaging
(boxes, shipping labels, packing material, etc...), as the shipping carrier will
come to inspect the package. Please also review
UPS' Terms & Conditions.
Because of our automated order processing system, orders are
electronically approved and transmitted when you submit the order. As a result,
there are no cancellations unless one of your items is on backorder. Changes
cannot be made to your order once it is processed. If you want to add to your
order, simply place a new order. Call us at 573-368-3600 immediately for help if
your order contains an error. If you decide to cancel a backordered item and it
has already shipped, you must follow the returns procedures stated above.
Refusal of Shipment
If you refuse a shipment you will be charged for
shipping of the product both ways. A refund will be issued for the
We ship out most items from our warehouse in Rolla, Missouri. In stock orders
received by 3PM central time Monday through Friday will ship that day. Back
ordered products will be shipped as soon as their made available.
We ship almost all of our packages via UPS. Sometimes, we do ship packages USPS.
We do not take requests for the shipping carrier. Please make sure that you give
us a contact phone number and a accurate street address that can be delivered to
by UPS. Please note; we do not ship to P.O. Boxes. Delivery quotes are
for business days only. Shippers do not ship on Saturday or Sunday and do not
count those days in quotes. The ship date is not counted in air quotes. For
example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.
Once your product is processed for shipping we will provide you with a tracking
number for your package.
Credit Card Disputes / Chargebacks
Please make sure you understand that the Chargeback process is very lengthy and
expensive. Do not make a Chargeback unless you are 100% sure you did not
purchase items from Aero Graphix LLC. It's best to call Aero Graphix LLC before
making your dispute to your credit card company. Items purchased over the phone
from Aero Graphix LLC are completed using your Credit Card. Once the sale has
been finalized Aero Graphix LLC shall charge your card for the balance due and
ship your items. On your Credit Card statement you will see Sign Dimensions /
Aero Graphix as the business that made the charge for your items purchased. If
you decide to decline the sale for any reason or as "Neither I nor anyone
authorized by me made this charge" and have your credit card company do a charge
back for items that you have purchased and items purchased by you are still in
your possession. Aero Graphix LLC will proceed with the following action(s).
Aero Graphix LLC shall receive a written letter from the Chargeback Processing
Center within 15 days.
Aero Graphix LLC shall process a rebuttal for the Chargeback as "customer made
phone order and is still in possession of product(s)".
Aero Graphix LLC shall fill out all paper work for the disputed charge the same
day and fax to the Chargeback Processing Center with all corresponding invoice(s)
and details of the sale.
Aero Graphix LLC shall contact buyer to make the buyer aware that the charge
back rebuttal process has begun.
Aero Graphix LLC shall provide all information including forms and previous
invoices at the customers request.
Once the Chargeback has been resolved and the customer is still in possession of
the items sold. Aero Graphix LLC shall impose a $50 processing fee which is
passed on directly from the Chargeback Center to us and then on to the customer.
Again, please make sure you understand that the Chargeback process is very
lengthy and expensive. Not only for us but it can also be for you too.