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Store Policies

 

Returns
All exchanges/returns must be pre-approved by Aero Graphix LLC and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Products returned to us without an RA # will incur an additional $15 handling charge. You can request a return authorization via your Aero Graphix invoice number within the first 30 days from the date of purchase. If wish to get an RA# you can email us at returns@AeroGraphix.biz or call 573-368-3600. Customer Service hours are 9AM to 5PM CT Monday through Friday.

Unopened:
Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before a refund is given.

Opened:
Opened merchandise may be returned for a refund less a 20% restocking fee providing merchandise is returned in its original factory carton, undamaged with instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund amount. All returns are subject to inspection before store credit is given.

Factory Defects:
We will replace any warranty covered unit within the first 30 days of purchase, if we determine it is defective in material and/or workmanship. We will only reimburse you for ground shipping expense in the contiguous U.S. for authorized RA# returns on warranty repairs if returned within the first 30 days from the date of purchase. We do not accept COD returns.

Customized Items:
Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, vinyl graphics created specifically for the customer's needs.

Shipping Damage:
UPS: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at 573-368-3600 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package. Please also review UPS' Terms & Conditions.

 

Cancellation Policy
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on backorder. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Call us at 573-368-3600 immediately for help if your order contains an error. If you decide to cancel a backordered item and it has already shipped, you must follow the returns procedures stated above.

Refusal of Shipment
If you refuse a shipment you will be charged for shipping of the product both ways. A refund will be issued for the difference.

 

Shipping
We ship out most items from our warehouse in Rolla, Missouri. In stock orders received by 3PM central time Monday through Friday will ship that day. Back ordered products will be shipped as soon as their made available.

Carriers:

We ship almost all of our packages via UPS. Sometimes, we do ship packages USPS. We do not take requests for the shipping carrier. Please make sure that you give us a contact phone number and a accurate street address that can be delivered to by UPS. Please note; we do not ship to P.O. Boxes. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.
Tracking Information:
Once your product is processed for shipping we will provide you with a tracking number for your package.


Credit Card Disputes / Chargebacks

Please make sure you understand that the Chargeback process is very lengthy and expensive. Do not make a Chargeback unless you are 100% sure you did not purchase items from Aero Graphix LLC. It's best to call Aero Graphix LLC before making your dispute to your credit card company. Items purchased over the phone from Aero Graphix LLC are completed using your Credit Card. Once the sale has been finalized Aero Graphix LLC shall charge your card for the balance due and ship your items. On your Credit Card statement you will see Sign Dimensions / Aero Graphix as the business that made the charge for your items purchased. If you decide to decline the sale for any reason or as "Neither I nor anyone authorized by me made this charge" and have your credit card company do a charge back for items that you have purchased and items purchased by you are still in your possession. Aero Graphix LLC will proceed with the following action(s).

Aero Graphix LLC shall receive a written letter from the Chargeback Processing Center within 15 days.
Aero Graphix LLC shall process a rebuttal for the Chargeback as "customer made phone order and is still in possession of product(s)".
Aero Graphix LLC shall fill out all paper work for the disputed charge the same day and fax to the Chargeback Processing Center with all corresponding invoice(s) and details of the sale.
Aero Graphix LLC shall contact buyer to make the buyer aware that the charge back rebuttal process has begun.
Aero Graphix LLC shall provide all information including forms and previous invoices at the customers request.
Once the Chargeback has been resolved and the customer is still in possession of the items sold. Aero Graphix LLC shall impose a $50 processing fee which is passed on directly from the Chargeback Center to us and then on to the customer.

Again, please make sure you understand that the Chargeback process is very lengthy and expensive. Not only for us but it can also be for you too.
 

 



 


 

 

 

 

 

 

 

Business Hours M-F 9:00AM - 5:00PM Central Time
Phone 573-368-3600

Fax 573-368-3800

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Last updated:3/01/12
 

The original designs, images, logos and all artwork pictured on this website is the exclusive property of Aero Graphix and is protected by Federal Copyright Laws. Any Reproduction of designs, images, logos and all artwork similar to the one's embodied herein is expressly forbidden. Should such design, construction and selling occur, Aero Graphix is due a minimum of $500 as compensation  for the time, effort in creating each individual design(s) per Federal Law 17 U.S.C. Section 101 et seq. and could be liable for statutory damages as high as $150,000 as set forth in Section 504 (c)(2) therein. Designs can be purchased for use at a one time fee set by Aero Graphix. Aero Graphix reserves the right to substitute products of like kinds and quality as it deems appropriate in the manufacturing of said displays.